1. Tariff & Keycard
The tariff is for your room only. Please ensure that your bill reflects the correct tariff. Guests should obtain the keycard from the reception only.Per room, only 1 KeyCard would be issued. Carry KeyCard at all times during your stay. Upon Check Out, all keycards are to be handed back to the front desk. In case keycard is lost, keycard amount shall be payable.
2. Billing
Please insist on a bill If the booking is via hotel website www.goldenretreat.com or directly on phone or walk in at front desk, and also ensure that aval id bill is printed and obtained. For OTA's the bill may not be given, and the invoice will be given by the OTA. For extras, the bill is to be taken. If no bill is provided for any paid extras, consider the entire stay as FREE. OTA = Online Travel Agents such as MakeMyTrip, TravelGuru / Yatra / Agoda / Booking.com / GoIbibo and so on etc.
3. Identification(ID) & Registration Policy
Valid government issued, photo identification is required at check-in for each occupant of the room bearing the address of the guest. The identity proof would include aval id driving license/ voter identity card/Aadhaar cardetc. PAN Card is not accepted. Valid passport is mandatory for all foreign national guests.Passport should have aval id visa. The Guest Registration Card, incomplete detail has to be filled by Guest, failure to do so may result in dishonoring of the booking.
4. Number of Guests in Room / Visitors Policy
The maximum number of guests that are allowed within the room, is the number and names of guests that have been paid for while reserving the room. Visitors are not permitted into the room zones and/or rooms. If any visitor has come to meet room guest, the meeting should be done in the public areas such as coffee shop/ restaurant etc. Guest sbringing in "solicited/paid guests" or "anti social elements" are not permitted, and the hotel reserves the right for such guests to leave the hotel premises. Visitors shall not be permitted between 11:30pmto 7:00am, and if found occupying the room without information to the desk, then charges of Rs...+ Tax per unauthorized occupant shall be payable by the guest. Select objectionable cases may be reported to the local Police station for necessary action.
4. Check-in - Check-out Policy
Check In:... Noon & Check Out:... am. If the guest wishes to stay on upto 6 pm and the room is available, guest will be charged half the normal daily rate for the room. Beyond 6 pm checkout, the full day tariff shall be levied.Late Check out is subject to availability only.
5. Early Arrival Policy
Early Check In can be requested while making your reservation or by contacting the Front Desk prior to your arrival. Early check-in is based on availability only and can't be guaranteed.Early CheckIn, prior to... am, will be on a full day chargeable basis deemed held from the previous night.
6. Early Departure Policy
Upon Check In, guests will be asked to confirm the departure date. Changes to the departure date may be made without penalty if the rate plan permits and if done before the end of the arrival day. An early departure fee may be applied if departing after confirming the departure date. Please contact the hotel duty manager for additional information.
7. Pet Policy
Pets are not allowed in guest rooms. Alternate accommodation for pets is available on chargeable basis and subject to availability at an offsite location.
8. Advance Policy
The hotel will collect 100% advance amount of the proposed number of room night stays upon checkin. The Hotel alsore serves the right, to charge a "PreAuthorization" on the Credit Card towards extras. Incase of any extension in the dates of stay, further advance for the period shall be undertaken on the day of extension. The hotel reserves the right to itself to deactivate the guest key card in case of any outstanding bills / amount until the same is cleared.
9. Long Stay Guests
Long Stay Guests i.e guests staying above 10 nights, have to periodically (every 5 nights) settle their outstanding balances against the roomguest ledger folio. The hotel reserves the right to itself to deactivate the keycard incase of any outstanding bills / amount until the same is cleared.
10. Maximum Occupancy Policy
The maximum occupancy for a room is three persons.
11. Children Policy
A maximum of two children below 12 years stay complimentary in the room with the parents without any charges, provided no extrabed isused. Child above 12 years is considered as an adult. Extra bed can be provided on request at a charge.Child age proof is required at time of checkin.
12. Extra Bed Policy
Roll away beds and mattresses are available @ 1000/- ++ . Availability is not guaranteed.
13. Accessibility Policy
The hotel has one accessible guest room (physically challenged room) and offers wheel chair to assist guests when needed. Wheel chair subject to availability.
14. Settlement of Bills and Payment Policy
Bills must be settled upon presentation by cashor credit card. Guests paying in cash will be asked to pay the full accommodation rates. Personal cheques are not accepted.
15. Credit Cards and Third Party Credit Cards
The credit card holder must be present for the hotel to accept and swipe the credit card as a method of payment. A non-guest wishing to pay for a room guest's expenses must be arranged directly with the hotel. Hotel does not accept faxed credit card authorization forms.
16. Security Policy
The Hotel reserves the right to passon all guest information to Police andor any other Investigating Parties. All guests are to allow their baggage to be checked by guards / scanner machines at check in-check out time. The Hotel also reserves the right to check guest luggage at any point of time during the stay. Firearms,Explosives, Suspicious Material, Hazardous Agents, Drugs and Chemicals are not permitted. Licensed Firearms are to be declared to the hotel upon checkin.
17. Restaurants
While dining within the restaurants, outside food beverages- liquor are not allowed to be consumed. Guests creating a disturbance to the operations, shall be asked to vacate the premises.
18. Operating Time :
19. Ammendment / Cancellation Policy
All Reservation must be amended / cancelled 48 hours prior to the planned date of arrival. Reservations cancelled within 48 hours of the arrival date will incur a cancellation charge of one night. Peak season cancellation must be done at least 7 days prior to arrival date to qualify for no cancellation charge. For group of 5 rooms or more confirmation for the reservation would only be given on the basis of advance payment only. In case of a no-show or cancellation / amendment of the conference / group(in part or full), within 15 days or less from the date of check-in, a retention charge will be levied at the discretion of the hotel. In addition, should any participants check out early, retention will be charged for those nights booked , now being released due to the early check out.
20. Other Areas of the Hotel
For other areas of the hotel such as, but not limited to - Salon & Spa, Business Center, Gym, Banquet Halls, Public Areas and Corridors, any guest violating any rule/regulation or posing a hazard to the area shall be asked to leave the hotel premises.
21. Swimming Pool Policy
Timings : 7am to 7pm only. Children under 17 yrs. must be supervised by an adult in and around the pool area all times. Registration for usage of the pool is compulsory. Swimming is at Visitor / Guest's own risk and Hotel does not accept any liability for any mishap.
21. Guests Belongings
Guest are requested to lock the door of their rooms securely when going out or when going to bed. The Hotel will not, in any way, whatsoever, be responsible for the loss or theft of visitor's / guest's goods or any other property not entrusted to the management or for damage there of whether due to neglect to the hotel staff, agents or any cause whatsoever including the theft of pilferage . For the convenience of guests private lockers are available in rooms to ensure the safety of any valuables.
22. Company Lien on Visitor's luggage and Belongings
Incase of default in payment of dues by a guest, the Management shall be entitled to a lien on the baggage and belongings, and to the detain the same and to sell or auction such property at any time after the date of departure without reference to the party and appropriate the net sale proceeds towards the amount due by the guest.
23. Internet and wifi Policy
The hotel provides wired and non-wired internet to hotel guests. The bandwidth is restricted and is meant for browsing only. Heavy file downloading is not permitted, and if found so, the facility may be withdrawn. Anti-social sites, banned sites or immoral site browsing is not permitted. The hotel has the right to monitor the guest browsing history for safety and security purpose. It is mandatory for the guest to provide the mobile number, in order for the WIFI user id and password to be communicated.
24. Hazardous Goods
Storing of cinema film, raw and exposed or any other articles of combustible or hazardous nature in guest rooms or storage is strictly prohibited.
25. Damage to Property
Guests will be held responsible for any loss or damage to the hotel property caused by themselves, their friends or visitors or for any person for whom they are responsible. The hotel also reserves the right to call the Local Police Station in case of guests refusing to pay for the damage, including but not limited to, taking possession of guest belongings and detainment of guests until the matter reaches an amicable solution. Such guest will also be checked out, irrespective of the number of the days of say booked. The hotel also reserves the right to circulate the information of the incident, including names of guest, to the Hotel Associations.
26. Inventory Inside the room details
Every room has air conditioner, refrigerator, TV, Telephone, Tea / Coffee arrangements, Water goblets , Beds , Side tables , Tea table with Chairs, Bed linens, Pillows, Duvet with cover, Bed runner, Food & Beverage menu card, Stationaries folder, Hangers, Locker, bath towels, hand towels, foot mat, Gargle glass, toiletries, Shaving mirror, Shower & Taps etc.
27. Management Rights
The Management reserves to itself, the absolute right of admission to any person in the hotel premises and to request any guest to vacate his or her room at any moment without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In default the management will be entitled to remove the luggage and belonging of the visitor from the room occupied by him or her and lock the room. The management also reserves the right to change any policies, rules and regulations as final and binding. Any experience in the hotel premises, is subject to Murshidabad jurisdiction only.
28. Left luggage Policy
The Hotel will keep left luggage only for a maximum of 24 hours, after which it reserves the right to dispose off the luggage or handover to the local police station and will assume no liability for the same in case its lost, damaged or mishandled. The Luggage will be checked by Hotel Security before taking possession of the same.
29. Government Rules and Regulations
Guests are requested to observe the government rules & regulations in force applicable to India from time to time in respect to registration, alcoholic drinks, firearms etc.
30. Smoking Policy
Effective 2nd October 2008, the government has introduced "No-Smoking" legislation for hotels, restaurants and all public places. As a consequence, smoking is prohibited in all parts of the hotel except in designated bedrooms where smoking is permitted. Smoking in any other form (beedis, hookahs, sheeshas etc) are not permitted within the hotel premises.
31. Currency Fluctuations
Rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by the banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.
32. Alcohol Policy
Alcoholic beverage service is restricted to those 21 years or Older with valid identification.
33. Parking Policy
The Hotel provides for self-parking, however parking is solely at the vehicle owner's risk and Hotel assumes no liability of any loss of belongings, or loss of / damage to the vehicle. Vehicles being parked overnight, guests are required to inform the front desk, else the car would be towed away by the Traffic Police Department.
34. Lost and Found
Any items, left behind by the guest, should be inform to the Front desk immediately via email. Incase the guest does not contact the hotel, the hotel reserves the right to dispose off the same without any liability on the hotel.
35. Right of Admission Reserved
The Hotel, and the entire building as a facility complex, is a Private property, for which "Rights Of Admission Are Reserved". The Management can ask any guest to vacate / leave the premises on ground of disturbance or posing a threat to the Employees / Other Guests or Violating any polices / terms of the Hotel.
36. Ammendment of rules
The Management reserves the right itself to add, or alter or amend any of the above terms, conditions and rules.
